Latisha Butler, QM, CMT, M.S., is a conflict-resolution professional who specializes in workplace mediation, Part 146 Family Court Mediation, leadership development, and facilitative methods for organizational problems.

Ms. Butler founded Butler ADR & Consulting to service organizations to move beyond simply reacting to conflict towards building the leadership capability, practical skills, and organizational practices needed to address conflict earlier and more effectively.

She holds a Master of Science in Conflict Analysis & Resolution, with a concentration in Best Business Practices. Her professional certifications include Workplace Mediation & Training certification through the Mediation Training Institute (MTI), Qualified Mediator accreditation through the International Mediation Institute, and Certified Conflict Dynamic Profile-Individual (CDP-I) Assessment Facilitator.

Ms. Butler has started her ADR career volunteering and serving with the Community Dispute Resolution Center (CDRC) Child & Family Service Community Mediation Center in Buffalo, where she has taken on Small Claims, Child Custody & Visitation mediation cases, and has integrated virtual training materials into the nonprofit organizations. She currently serves in the U.S. Army Reserves — now over a decade —as a Human Resources Noncommissioned Officer, where she holds conflict management workshops for military personnel and practicing neutrals who are interested in taking part of the Army ADR Program. Her content align with “how-to” procedures, leadership perspectives, effective communication, ownership with accountability, and conflict management in complex workplace environments.

Her focus involves conflict analysis, mediation, leadership development, facilitative, and trauma-informed practices — helping individuals and leaders address the human dynamics that are affecting workplace relationships, team effectiveness, and organizational performance.

Through Butler ADR & Consulting, Ms. Butler has developed the Butler's Workforce Conflict Shield™, a structured approach designed to help organizations Diagnose, Equip, Embed, and Sustain stronger conflict-management capabilities.

The philosophy is straightforward:

Having conflict isn't always the problem. Miss-managing conflict with no tools or plans of action are.

Ms. Butler’s work is grounded in the belief that organizations don't simply need people who can resolve conflict when it escalates—they need leaders who are equipped to recognize the signs of conflict earlier, navigate difficult conversations effectively, and create workplace cultures where healthy conflict can lead to better decision-making, inclusion of all parties, stronger relationships, and more resilient organizations.